![]() Windows:ġ.) Download the latest X-Rite Software for your device from the link below save it to your disk (do not install yet):Ģ.) Disconnect any measurement instruments or donglesģ.) Set User Account Control to lowest level (Control Panel > User Accounts > Change User Account Control Settings)Ĥ.) Restart computer, log in with Administrator rightsĥ.) Temporarily close all third-party Virus Protection ToolsĦ.) Quit X-Rite Tray Application, if running (i.e. Do not connect the measurement device until the software installation is complete.ĥ) Before running the software, plug in the device, allow a few minutes for the drivers to update then launch the application.Administrative rights are required to install and uninstall the software.When installing the X-Rite application, be aware of the following: To fix this issue we recommend that you perform a clean re-install of the software using the instructions below: Apple Macintoshġ) Open: Macintosh HD > Applications: Delete the application (ColorMunki Smile, ColorMunki Display, 1Profiler or ColorMunki Passport).Ģ) Download the XRD Un-Installer application from here and run it.Ĥ) Download and install the latest version of the software for your device from downloads the link below. Certain files not downloading correctly usually cause this. On some systems, the online update does not install correctly. The update started but crashed half way through install. Q2: When I ran the application it told me there was an update available. I updated it and now cannot open the application. Q1: The software informed me that there was a new version available. If this has not resolved your issue please refer back to the product support page and, if necessary, raise a support case. Has this page solved your issue? Loading. ![]()
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